TERMS AND CONDITIONS

Reference to customer – “you”

Reference to Dove Meadows – “the site”

AGREEMENT

Upon making a booking and paying a deposit you are entering a legally binding contract with Dove Meadows Campsite.

By making your booking or enquiry, you are agreeing to our site guidelines and providing us with information to contact you regarding your booking.

Our commitment to you is to reserve the pitch requested (ie: for a tent, van, with/without electric) but please note we do not reserve exact pitches by number.

Your commitment to us, is to pay your deposit as required and to let us know if you are unable to complete your commitment to arrive on site on the date requested. You are agreeing to vacate your pitch by 12 midday on the date of departure. Your dates are confirmed via email upon booking.

 

DEPOSITS

A non-refundable deposit will be requested at the time of booking. This is payable by bank transfer or by the sending of a cheque.

Deposits are £50 per booking, per week of stay. If the total is less than £50, full payment will be requested at the time of booking. This payment is fixed and non-refundable.

If the start date of the booking is within 14 days of the booking date, full payment will be requested.

If a deposit is paid, it will then be deducted from the total booking amount, which will then be requested 14 days prior to arrival.

By sending a deposit and making a booking, the customer is agreeing to the terms and conditions set out by Dove Meadows Campsite.

Deposits and payments must be received within 7 days after the booking request. One attempt to contact the customer will be made in the event of not receiving a deposit within the designated timeframe. If not contactable, the booking will be considered void, and cancelled.

REMAINING PAYMENT/14 DAYS PRIOT TO ARRIVAL

Full remaining payment is required 14 days prior to arrival, unless your balance has already been settled.

Once a booking is within the 14 day period, prior to arrival, the booking is fixed and non-movable. No changes can be made of any kind, without a fee being incurred. Deposits cannot be transferred once within 14 days of arrival.

CANCELATIONS

If a customer wishes to cancel their holiday, they are not entitled to a refund on their deposit or former payment. Should they cancel within 7 days of their scheduled arrival time they will be liable to pay for their pitch, in the event we are not being able to resell the pitch. This is to cover the turn away of other business that would have been incurred by reserving a pitch for the cancelling customer.

If the site has to cancel a booking prior to arrival, a full reason will be provided, and a refund of the deposit will be actioned if appropriate.

 

CHARGEABLE EXTRAS

Our pricing tariff is variable during the year, and upon guest requirements.

Chargeable extras are:

Extra Vehicles/Trailers

Extra Persons (older than 3)

Extra Tents *must remain within pitch*

Gazebos

Bookings for tents and caravans are inclusive of one car per pitch

Bookings for one night stays may be liable to pay a single night surcharge

BOOKING TERMS

Bookings can only be made by a person over the age of 18.

We do not accept bookings on behalf of others. If you wish to book with friends or family, they will be required to place their own booking, if a separate pitch is required.

PITCH ALLOCATION

Your booking secures you a pitch for your requested requirements. We are regrettably unable to promise certain pitches*, and we reserve the right to amend our pitch allocation to optimise availability to allow all our guests to enjoy a holiday with us. However, we appreciate that some of our loyal customers have certain preferences, and we will always try our hardest to honour these where possible.

*From 2023, we are pleased to announce that the River Pitches numbers 20-26 are now fully requestable, subject to availability. You will be informed at booking if there is one available. A specific numbered pitch may be requested, but not guaranteed. The price of these pitches is marginally higher than the others on site, to allow for these requests.

MINORS and GROUP BOOKINGS

We welcome minors to site, but they must be accompanied by a responsible adult, and groups of same sex adults or unaccompanied minors are not allowed.

DOGS

We welcome dogs to site with a maximum of 3 dogs per pitch. We do not charge extra for dogs, but respectfully ask owners to keep dogs tethered whilst on site, and all toileting must be performed away from the site.

Noise disruption by dogs allowed to persistently bark or left unattended in vehicles during the day, will not be tolerated.

CHECK IN AND CHECK OUT

Check in is between 2pm, until 7pm. arrivals before this time may be asked to return at the appropriate time.

Customers must vacate their pitch and subsequently the site, by 12pm. No parking after this time.

LATE ARRIVAL

We request that arrivals are on site by 7;00pm which is when the office closes. After this time, our wardens are on-call only.

The latest arrival time is 8;30pm, but we request that any persons needing to arrive after 7pm contact the office to arrange this.

We reserve the right to turn away arrivals after this time, regardless of any booking and deposit paid. (note: the customer has aggreged to our terms and conditions upon booking).

This rule is in place to protect our customers from disturbance caused by late pitching, and our wardens who close the office at 7:00pm.

The Site Gate will be closed at sundown, customers who need vehicular access after this time may open and close the gate.

In an extenuating circumstance, the late arrival MUST contact the site for advice.

VISITORS

By making a booking, the customer is reserving the requested type of pitch for the designated number of persons in their party.

Visitors are welcomed to site on the behest of the owners, and it is not an entitlement of the customer to welcome their own guests, and we ask our customers to let us know when they would like to welcome a visitor to site.

We need to know persons on site for our fire regulations and safety procedures, therefore all guests must report to reception upon arrival.

A charge is applicable for visitors cars.

Visitors must leave the site by 10pm and adhere to our site guidelines, and the site reserves the right to ask visitors to leave at any time, or decline entry.

Visitors must park only in the pitch of the customer they have come to visit, not obstructing any other pitch. There is no additional parking for cars elsewhere on site.

 

HOLIDAY INSURANCE

We strongly recommend customers take out their own holiday insurance.

NOISE DISRUPTION

Dove Meadows is a quiet site, and the site owners and wardens reserve the right to ask noisy partners to reduce their noise, or to move on if necessary. Quiet time is 10pm upon which a noise is deemed ‘too loud’ if it is of a nuisance to neighbouring pitches and could prevent another customer from peaceful sleep.

This time is also when we ask for all bbq’s and any other sources of ignition are ceased, and visitors are requested to be offsite.

If site rules regarding noise are broken, and parties are asked to leave a refund is only issued at the discretion of the site owners.

SITE GUIDELINES

We make all our customers aware of the Site Guidelines before arrival (available on our website) and these are presented upon arrival. Non-compliance of site guidelines may result in being asked to leave the site.

Parents must supervise children at all times whilst on site.

There is a small stream at the lower boundary to the site. The bed of this stream consists of a soft, silt material. We strongly advise parents not to allow children to play around the river, and swimming/access is strictly prohibited.

Parents are to assume full responsibility for their children’s wellbeing and safety whilst on site.

ELECTRIC VEHICLES

Charging of Electric Vehicles is not permitted within pitches as it would exceed the daily rate of EHU allocated to each pitch. A metered charge can be arranged for the charging of electric vehicles upon request.

 

CLOSING STATEMENT

The Floyd family along with our wardens wish all  our customers a happy and relaxed stay with us here at Dove Meadows. Our customer satisfaction is our highest priority, so please always ask us if you have any concerns or queries regarding your stay.