Customer Pre-Arrival Information

Dear Customer,

We are so pleased to be welcoming you to our site, but please take a few moments to read this information before your arrival.

Firstly and most importantly – IF YOU ARE FEELING UNWELL, DO NOT TRAVEL.

We want you to arrive to a relaxed and enjoyable holiday, however we find ourselves in this new and unknown situation and it is our duty both to yourselves and the greater community to put measures in place to keep everyone safe. We do not wish the site to feel policed or hostile, with overbearing reminders, so we hope you will find the measures, signage and advice we have put in place acceptable.

We have conducted a full risk assessment in line with government advice and guidelines which is available to you on our website, to reassure you of the measures we have taken to protect you.

Please bear in mind everything we are doing has been fully risk assessed and is in the spirit of goodwill. Please be kind and understanding: Dove Meadows is our home, and we are a private site.

Please take a few moments to read the following advice BEFORE you arrive on site.

 

Government Advice:

Please take some time to ensure all members of your party are up to date with government advice and Information.

CLICK HERE FOR THE GOVERNMENT UPDATED COVID-19 INFORMATION

Arrival:

When arriving on site please pull up to reception and wait in your vehicle.

You will find reception has been cleared to make the most available space to allow social distancing whilst you are checked in.

Please allow our warden to enter the office before you, and then please wait to be called into the office space. We have set up a system where our Warden will advise you of the best way to check in with the minimal amount of contact or exchange of items. Any information sheets will be passed to you safely.

All contact items have been removed, but please do ask if you’d like information leaflets as these are still available. Our wardens have been provided with face masks, shields and gloves. Please don’t take offence – they will wear them for your and their own safety.

The office surfaces and contact items such as pens will be sanitised between customers.

Hand gel is available at numerous points around the site.

Social Distancing and Face Coverings:

We personally feel we would like to continue social distancing to 2m on site please. We also request customers wear a face covering while in the communal areas of the shared facilities, and whilst in the office area please.  This is to keep everyone safe and we very much appreciate your co-operation.

Visitors:

We are accepting day visitors to site to visit you whilst you stay with us.

All visitors must report to reception upon arrival and check in an make an entry in the visitors book to assist us with fire safety measures.

For more information regarding visitors, please see our Terms and Conditions.

Children:

We love children and they are very welcome here on site, but the guidelines do apply with regard to ball games and cycling and we politely ask parents to be mindful of children playing with others.  We have a very young son on site and his, and your children’s safety is of paramount concern to us. Please be aware that THERE ARE NUMEROUS ITEMS OF DANGEROUS SUBSTANCES ACCESSIBLE TO CHILDREN. This is an issue that is unavoidable at this time, due to the need to provide adequate sanitation for our customers to use. Please supervise all children around these items.

(Ordinarily, chemical substances are locked and used only by the wardens.)

Facilities:

We are doing everything we can to make sure the site is safe for everyone to use and minimising as much contact as we can. The shower and loo blocks are open in full.

We have strict cleaning measures in place, a cleaning schedule and checklist and evidence based practice from the COVID-19 Essentials: Infection Prevention & PPE course completed by all members of staff.

The most effective way of minimising risk during bathroom use, is not to use them!

We politely request that wherever possible that our customers use their onboard facilities. 

 The facilities are undergoing extra checks and cleaning routines. Social distancing will also apply, meaning we will rely on our customers good nature and common sense to keep a moderate distance from other users, and/or wait outside the block if it is becoming difficult to do so, using the spacing bollards provided.

You will find sanitising spray at every shower and sink point. Please use this after you have used the area. We have also provided hand gel for entry and exit.

Regrettably, the hair dryer points will be disabled due to particle contamination risk.

What will be open?

We have fully risk assessed the whole site and are pleased to say the following facilities are safe to use:

Chemical waste disposal points

Outside cold water drinking taps

Full shower and toilet facilities

All electric hook up points

Phone Charging and Freezer use:

We will still try our best to provide all the services you are used to here at Dove Meadows, although some things are logistically tricky! We have set up a system as to how we can charge phones and freeze ice packs safely. Please attend reception and follow the instructions given to you by the warden on duty.

Bins:

Only one person or household to be using the bins at any one time please. A marker is provided as a social distanced waiting point.

 

The following statement is from Visit England:

·        ” If you or anyone you live with feels unwell with Covid-19 symptoms – don’t travel – stay at home and get a test. You must not leave your home for any reason. For stay at home guidance visit https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance.

·         Your accommodation provider can refuse your stay if you are showing Covid-19 symptoms on arrival.

·         Have a plan in case you get ill while away – especially if you are travelling on public transport and need to get home quickly.

·         Remember to pack hand sanitiser and face coverings and any medication you may need plus your own GP details. “

Travel Insurance:

We strongly advise all customers to take out suitable travel insurance BEFORE leaving home.

What we’ve provided:

Extra and extensive cleaning

Sanitiser gels for use ON SITE (please do not take them with you, or refill from them)

Sanitiser spray for customers to use in and around the facilities

Outside hand washing provisions (to reduce need to visit the loo blocks)

PPE for our staff to protect them and you

Social distancing markers and waiting points

All members of staff have completed the online training set out and governed by Virtual College

In: An Introduction to Infection Prevention and Control

Become certified by VisitBritain with the ‘Good To Go’  Industry Standard approval scheme for Hospitality Industries

 

We are delighted to have you to our site and can’t wait to feel some sense of normality. However, please do remember that things are far from ‘normal’. Shops and restaurants all have various measures in place, queues can be long. Cornwall is home for a lot of people, who may feel overwhelmed when travel restrictions are lifted, and people can travel into Cornwall. Please be kind, please be mindful, please be sensible and understanding. We are relying on the common sense and co-operation of all of our customers at this time.

Dove Meadows is our family home, and we have a young son. His safety is our primary concern, so please don’t be offended if we are not able to be as social as we usually would be.

Lastly we ask you to ….. ENJOY YOUR STAY! You are here to enjoy yourselves and we’ve all been under a lot of pressure and uncertainty whilst in lock-down. So please, while adhering to the government guidance, go forth and have fun, we all need some!

Our very best wishes,

The Dove Meadows Team